Customer Service

At Sole Believer we are committed to providing quality, quick and efficient service to all of our customers. If you have any questions at any time feel free to email us at [email protected].

Authentic Products

All of our products are 100% authentic and we guarantee this. If you have any questions about any products feel free to contact us.

Shipping Policy

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Order Tracking

We provide a tracking number for all orders so you know that your products will be shipped securely (carriers used will depend on shipping location). We will update your order with the tracking information, as well as email you when you order is shipped.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. Please be aware of our restocking fee (see below). You can return or exchange your purchase for up to 28 days from receipt date. Returned or exchanged products must be in the condition you received them, unworn, and in the original box and/or packaging. It is up to the customer to ensure that the products end up back with us securely, so we recommend using tracked shipping.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.